At Spread Sack, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

✅ Be unused and in their original condition

✅ Be returned in the original packaging

✅ Include all accessories and promotional items, if applicable

Items that show signs of use, damage caused by the customer, or are returned without original packaging may not be eligible for a refund.

How to Start a Return

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your return request is approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

📸 Photos of the item

📦 Photos of the packaging

🧾 Your order number

We will work quickly to provide a replacement, store credit, or full refund when applicable.

Non-Returnable Items

The following items cannot be returned:

❌ Gift cards

❌ Final sale or clearance items

❌ Products marked as non-returnable

❌ Used or damaged items caused by normal wear, misuse, or improper care

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Chargebacks

If you experience any issue with your order, please contact us first so we can help resolve it. Filing a chargeback without first contacting our support team may delay the resolution process.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team. We are committed to making things right and ensuring a great experience with Spread Sack.